Account Manager/Sales Support Engineer

Account Manager/Sales Support Engineer

£35-40k + bonus 

Working for one of the Global giants!  We need a technical account manager now……

Who You Are:

The Sales Support Engineer is responsible for partnering with our sales force to bring in-depth technical knowledge of our Media Manager and bespoke asset management solutions. The Technical Sales Support Executive will leverage their technical sales skills, including the ability to solicit business requirements; configure system solutions, effectively manage projects and clients as required and deliver business value to the sales function responsible for these services.

Your Next Challenge:

  • Support pre-sales activity by providing expertise and guidance on potential solutions
  • Manage the implementation of on-line digital asset management systems, leading client implementation projects from start to finish by: extracting key information to understand client business requirements, workflow, and pain points; set-up plan and manage to it; client user training, and configure products in support of identified goals – managing expectations throughout
  • Develop a close working relationship with client, both at the executive sponsor level and with day-to-day administrative users
  • Provide guidance on best practices, by overseeing client projects and recognizing opportunities to introduce additional or special for-fee services increasing revenue and identifying new revenue streams
  • Train clients to use the system, ether face-to-face or via WebEx, so that the client is fully comfortable with the functionality and effectiveness of the system, as well as train and communicate new features and product changes
  • Troubleshooting: report and track system issues and feature requests; liaise with development team and product managers through established channels; report status and resolution to clients
  • Ensure contract status and renewal timelines are monitored
  • Monitor utilization of the product; provide reporting and trend activity feedback to demonstrate value; proactively seek to embed the product within the client business areas and expand usage organically

What You'll Need:

  • Significant experience in technical sales support / account management role preferably within an Internet Services and/or hosted application environment
  • Experience with digital asset management (DAM), content management (CM), or marketing resource management (MRM) technology highly desirable
  • Excellent computer skills and ability to learn and work with a number of internal systems
  • High level of customer service
  • Strong verbal and written communication skills
  • A confident presentation style and experience of training clients on technical solutions
  • Ability to discuss technical solutions to technical and non technical audiences in an insightful manner

Our client are a Global company and household name, so if you want to work for the best then get in touch!

send your cv to: